Shipping Policy

Shipping Policy

Shipping Policy

Thank you for choosing Arel NY. We are committed to ensuring your luxury garments reach you in perfect condition and in a timely manner.

1. Processing Times

  • Standard Orders: Please allow 1–3 business days for our team to inspect and prepare your order for shipment.

  • Made-to-Order / Pre-orders: Please refer to the specific timeline noted on the product page, as these pieces are crafted with artisanal care.

  • Orders placed on weekends or holidays will begin processing the following business day.

2. Shipping Rates & Delivery Estimates

We offer several tiers of shipping to meet your needs. All delivery windows are estimates from the date of shipment:

Method Estimated Delivery Cost
Standard Shipping 5–7 Business Days Free on orders over $250
Express Shipping 2–3 Business Days $25.00
Overnight Delivery Next Business Day $50.00

Note: Overnight orders must be placed before 12:00 PM EST to be shipped the same day.

3. Signature Requirement

To ensure the security of your purchase, all orders over $500 will require a signature upon delivery. We recommend shipping to a location where someone will be available to receive the package.

4. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can monitor your shipment's progress via the carrier's website.

5. International Shipping

Arel NY proudly ships to select international destinations. Please note that:

  • International orders may be subject to import duties and taxes once the shipment reaches your country.

  • These charges are the responsibility of the recipient and are not collected or controlled by Arel NY.

  • Delivery times for international shipping vary by location but typically range from 7–14 business days.

6. Lost or Damaged Items

In the rare event that your package is lost or arrives damaged, please contact our concierge immediately at info@arelny.com or (800) 444-9999. Damaged items must be reported within 48 hours of delivery to qualify for a claim.